Terms of Service

These Terms of Service (“Terms”) govern your use of the website at www.scalelocal.net and the marketing services offered by ScaleLocal (“ScaleLocal,” “we,” “us,” or “our”), a sole proprietorship doing business as “ScaleLocal” under Massachusetts Business Certificate BC-26-28, operating in Tewksbury, Massachusetts. By using this website or submitting our lead intake form, you agree to these Terms. If you do not agree, please do not use the website.

1. About These Terms

These Terms cover use of our website and how we communicate with prospective clients. They do not by themselves create a contract for marketing services. When you purchase a ScaleLocal service, you and ScaleLocal will enter into a separate service agreement that sets out the specific deliverables, pricing, billing terms, and commitment for the plan you select. If anything in a signed service agreement conflicts with these Terms, the service agreement controls for that engagement.

2. Use of the Website

You may use this website for lawful purposes only and in a way that does not infringe the rights of, or restrict or inhibit the use of this website by, anyone else. You agree not to:

• Use the website in any way that breaks an applicable law or regulation;
• Attempt to gain unauthorized access to the website, its systems, or any connected network;
• Interfere with or disrupt the website, or introduce malicious code;
• Scrape, harvest, or collect information from the website by automated means without our written permission;
• Submit false, misleading, or fraudulent information through any form on the website.

3. Lead Intake Form Submissions

When you submit our intake form, you confirm that the information you provide is accurate and that you are authorized to provide it — including the phone number and email address you enter. We use the information you submit to prepare a growth plan and to contact you about our services, as described in our Privacy Policy. Submitting the form does not obligate you to purchase anything, and it does not by itself create a service contract.

4. Consent to Be Contacted

By submitting the intake form and agreeing to the consent statement shown on that form, you agree that ScaleLocal may contact you by phone call, text message (SMS), and email at the phone number and email address you provide, including through automated technology, regarding your inquiry and our services. Consent to receive marketing calls or texts is not a condition of purchasing any product or service. Message frequency varies and message and data rates may apply. You can opt out of text messages at any time by replying STOP to any message from us, and you can opt out of marketing email using the unsubscribe link in any marketing email. See our Privacy Policy for full details on communications and your choices.

5. Our Services and Plans

ScaleLocal provides SEO web design and AI growth services for local service businesses. Services are offered through tiered plans with recurring monthly pricing, optional one-time setup fees, and the option of month-to-month, 6-month, or 12-month commitments. Current plan names, pricing, and what each plan includes are described on our Pricing page and in the service agreement you receive before purchase. We may update our plans and pricing from time to time; any change applies to new engagements and does not change the price of an active engagement except as that engagement’s service agreement allows.

6. Intellectual Property

The website and its content — including text, graphics, logos, page designs, and the ScaleLocal™ name and marks — are owned by ScaleLocal or its licensors and are protected by intellectual property laws. You may view and use the website for your own information and to evaluate our services. You may not copy, reproduce, republish, or distribute website content for commercial purposes without our written permission. Ownership of work produced under a paid engagement is addressed in the applicable service agreement.

7. Third-Party Links and Platforms

The website may link to third-party websites or services we do not control. We provide these links for convenience and are not responsible for the content, products, or practices of any third-party website. Visiting a linked website is at your own risk and subject to that site’s own terms and privacy policy.

8. Disclaimer of Warranties

The website is provided on an “as is” and “as available” basis. While we work to keep the website accurate and available, we do not warrant that it will be uninterrupted, error-free, or free of harmful components, and we make no warranty about the accuracy or completeness of website content. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose. Any guarantees or commitments relating to paid services are set out only in the applicable service agreement.

9. Limitation of Liability

To the fullest extent permitted by law, ScaleLocal will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or relating to your use of this website. Nothing in these Terms limits any liability that cannot be limited under applicable law.

10. Indemnification

You agree to indemnify and hold harmless ScaleLocal and its personnel from any claims, losses, or expenses (including reasonable attorneys’ fees) arising from your misuse of the website, your violation of these Terms, or your violation of any law or the rights of a third party.

11. Privacy

Our Privacy Policy explains how we collect, use, and protect information through this website, our intake form, our analytics, and our communications. By using the website, you also agree to the practices described in the Privacy Policy.

12. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the effective date at the top of this page and post the updated Terms here. Your continued use of the website after an update means you accept the revised Terms.

13. Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-law rules. Any dispute relating to these Terms or the website will be handled in the state or federal courts located in Middlesex County, Massachusetts, and you consent to that jurisdiction and venue.

14. Contact

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